Returns are not a lost sale. They are a second chance.
Reverdo gives your online store a branded, self-service return portal — across all of Europe. Shoppers return in a few taps, you keep the customer, the planet keeps fewer wasted parcels.
second life
A return in four taps
No account, no emails back and forth. Your customer finds their order, picks how to send it back, and gets a label — in your brand, in their language.
Find the order
anna@example.com
Order number
PL-10482
Everything your returns need
Greener returns, by default
Reverdo — from "verde". Every return routed the smart way means fewer empty miles, less packaging and a clearer conscience for your brand.
of returns turned into exchanges keep the sale — and the product in use
Pan-European carriers
The brands that grew up with us
Our return rate didn’t drop — but our refund rate did. Reverdo turned a quarter of returns into exchanges, and the branded portal feels like part of our shop.
We went live across four countries in under a week. One order-lookup endpoint and we were done — no order syncs, no data headaches.
Customers used to email us about returns for days. Now they self-serve in two minutes, in French, and we just approve in the panel.
Live in a day, not a quarter
Reverdo never stores or syncs your orders. You expose one order-lookup endpoint; we call it the moment a shopper starts a return. No nightly imports, no stale data.
// Your store exposes ONE endpoint.
// Reverdo calls it the moment a return starts.
GET /reverdo/order-lookup?ref=PL-10482
{
"order": "PL-10482",
"email": "anna@example.com",
"items": [
{ "sku": "TEE-IVY-M", "qty": 1 }
]
}
// → Never stored. Returned at request time only.Plays nicely with everything
From Shopify to a custom checkout — if it can expose an order, Reverdo can return it.
Returns your customers don't dread
See Reverdo running on your store, your carriers and your numbers in a 30-minute demo.
Playbooks, benchmarks and ideas for turning returns into retention.
Stop treating returns as a refund. Start treating them as retention.
A return is the single best moment to keep a customer. Here is how exchanges, store credit and a frictionless portal turn a refund into a repeat purchase.
Cross-border returns in Europe: one flow, 27 countries
Selling across the EU is easy. Taking products back across borders is where most stores get stuck. A look at what a single pan-European return flow actually requires.
Greener returns are cheaper returns
Sustainability and unit economics usually pull in opposite directions. With returns, they point the same way. Smart routing, exchanges and paperless flows cut both CO₂ and cost.